Updated: Apr 2, 2021
30 DAY MONEY BACK HARD GUARANTEE
New unused power tools and accessories purchased from Nemo Power Tools or one of our authorized dealers can be returned to our Las Vegas warranty center within 30 days of purchase. Please contact your dealer to ask about their specific store policy, or ship your product (prepaid) in its original undamaged packaging along with the original receipt to:
Nemo Power Tools LLC Eastern Commerce Center 6000 S Eastern Ave, Suite 8B Las Vegas, Nevada, 89119
1 YEAR LIMITED WARRANTY
Nemo Power Tools prides itself on its attention to detail and the quality of its products and materials.
We provide this manufacturer's warranty from the date of purchase for all Nemo Power Tools products (with the exception of GRABO H). Online product registration is optional, but gives you the benefit of extending this manufacturer's warranty by 6 months. If you believe you have received a defective product, or are experiencing any problems with your product, please visit our Support page.
Within the scope of this 1-Year Warranty, we will repair or replace, without charge, any defects due to faulty materials or workmanship. For warranty repair information, call +1 (702)-718-2433. This warranty does not apply when damage was caused by normal wear and tear and/or improper usage of the tool such as water damage, dropping of the tool, overloading the tool beyond its rated capacity, leaving the tool “on” while in storage or other clear cases of user error. This warranty gives you specific legal rights and you may have other rights which vary in certain states or provinces.
Nemo Power Tools Limited will attempt to diagnose any technical issues over the phone or via email, based on the customer’s description of the problem including videos / pictures of the faulty product sent to our technical team. In certain situations, physical examination of the tool may be required to determine whether or not a technical issue falls within the scope of this 2-Year Limited Warranty.
If a physical examination of the tool is required, shipping to our Las Vegas warranty center will be covered by the customer, and return shipping will be covered by Nemo Power Tools.
WARRANTY DOES NOT APPLY TO FAILURES DUE TO:
Misuse, overloading or accidental activation of the tool in storage.
Damage caused by parts or accessories not obtained from an authorized dealer or not approved by Nemo Power Tools.
Normal wear of moving parts or consumables, such as seals and filters.
7 YEAR LIMITED LIABILITY WARRANTY FOR REGISTERED TOOLS
This applies to only certain categories of tools. Please check with our Las Vegas Warranty Center at +1 (702)-718-2433 if your tool category is eligible.
*GRABO H LIMITED WARRANTY
Nemo Power Tools Limited and/or any of its authorized representatives does not offer a warranty for the GRABO H. However, if a malfunction and/or defect occur with the GRABO H due to faulty materials or workmanship, Nemo Power Tools Limited and/or its authorized representatives will, in its discretion, either fix or replace the GRABO H. Proof of purchase will be required in order to validate this LIMITED WARRANTY.